Experience
Sept 2023 - Mar 2024
Deyor Experiences
Business Development Associate
Gurgaon, Haryana
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Designed and delivered tailored travel packages, generating ₹4.2 lakhs in revenue and achieving 90% customer satisfaction through proactive requirements gathering and process optimization.
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Leveraged LeadSquared CRM to track sales performance, manage leads, and improve customer engagement.
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Collaborated with cross-functional teams to ensure seamless delivery and high customer retention.
Dec 2019 - Mar 2020
Hilton Garden Inn
Industrial Trainee
Gurgaon, Haryana
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Completed rotational training in Front Office, Food & Beverage, Food Production, and Housekeeping, building foundational skills in customer service, problem-solving, and operations management.
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Developed cross-functional teamwork and communication skills, enhancing efficiency and guest satisfaction in a high-paced environment.
Education
July 2018 - August 2021
IHM Shimla
B.sc in H&HA
Kufri, Himachal Pradesh
I pursued my undergraduate studies at IHM Shimla, where I developed strong skills in customer service, hospitality operations, and team collaboration. My academic journey provided a solid foundation in managing guest experiences, ensuring quality standards. These skills have been instrumental in my professional growth and have prepared me to excel in client-focused roles.
Professional Skillset
Statistical Analysis
Data Visualization
Data Modeling
Business Intelligence
Languages
English
Hindi
Dogri